Further Reporting Options

The second upgrade of our rule enforcement system is almost done. Since this year's spring patch, all players are already able to report offensive names directly to our customer support team. In the course of the following week, we will release an additional client patch which further extends the players' possibilities to report ingame offenses.

Botting Reports

If you suspect another player of using unofficial software to play, you will be able to report this player to us. All incoming reports will be processed and then analysed. The evaluated data will be used internally for our anti-cheating measures.

Rest assured that bot reports cannot be abused by players. Reported characters and their accounts will not be excluded from the game due to any unfounded accusations. Only if there is sufficient proof for illegal activities, appropriate measures will be taken.

Public Statement Reports

In addition to name reports, players will be able to report illegal statements from the public chat channels. This will allow an easier and more straightforward reporting of inappropriate chat behaviour to the customer support team. However, public statements shall only be reported if they are clearly illegal. Please understand that reports of minor offenses might be rejected.

Note that until further notice, statements in party channels, guild channels, private chat channels and the default channel as well as private messages remain unaffected and still cannot be reported.

In order to make a bot report, public statement report or a name report, open the context menu by right-clicking either on a character or a statement and choose "Report Offense". The current regulations to avoid the spamming of reports remain.

Chill And Grill of Tibia

One of the main aspects of Tibia's community management is improving the communication between players and CipSoft. One of the main communication channels for feedback is the discussion board. There, you can comment on recent news articles or take part in discussions about different topics. This board also gives you the chance to get in direct contact with us, the community managers. We try to explain decisions, clear up misunderstandings, provide additional information, and often answer questions concerning topics that are being discussed.

Sometimes, however, Tibia's developers join a discussion for a short time to directly answer a question or add a comment on a certain issue. These have been very rare cases, though, since the main communication takes place between the players and the community managers. We are the direct link between CipSoft and you, the community. Nevertheless, players enjoy these special moments, especially when they get one of their questions directly answered by a developer. So we thought about feasible ways to provide more of these possibilities to get in contact with other CipSoft teams.